Automotive Service Director

The Automotive Service Director manages all service related staff to ensure a satisfactory customer experience. This individual is responsible for the hiring, training and development of all service staff. The Automotive Service Director serves as the liaison between the store and Support Service to ensure that Store Performance Expectation (SPE) objectives and customer satisfaction are obtained.

The ideal candidate has a high school diploma or GED, at least 2 year of dealer-level or large Automotive Service Management experience, an unrestricted California driver's license and a clean driving record, and a strong technical and customer service performance record.  He or she must be able to work productively in a fast-paced team environment with the ability to lead their service team with a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met..
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

• MUST HAVE -Two or more year’s Automotive  Service Management experience.
• Toyota or Lexus Experience a PLUS!!!
• Experience managing 15+ employees proffered.
• Excellent customer satisfaction skills.
• Professional appearance and work ethic.
• Bilingual- a plus
• Computer proficiency, including Microsoft Office: E-mail, Excel, and Word.
• Ability to work independently and be self-motivated.
• Great attitude with a high-energy personality.
• Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
• Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data.
• Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
• Knowledge of industry regulations, safety standards, and best automotive service and repair practices.
• Valid California Driver's License with a satisfactory Department of Motor Vehicle driving record.